FAQs
You can reach out anytime with any questions at aioseamoss@gmail.com or find more information below about our products, shipping, freshness, and daily use.
What makes Āio Sea Moss different?
Āio Sea Moss is wild-harvested from St Lucia in the Caribbean and prepared fresh in Aotearoa in small batches. We focus on simple, natural ingredients and transparency, so you know exactly what you’re putting into your body.
Where is your sea moss sourced from?
Our sea moss is sourced from the pristine waters of St Lucia in the Caribbean, where it is naturally grown and wild-harvested from the ocean.
Is your sea moss wildcrafted or farmed?
Our sea moss is wild-harvested from the ocean, not pool-grown or farmed. This helps retain its natural mineral profile and overall quality.
How do you prepare your sea moss?
Our sea moss is carefully cleaned, soaked, and blended fresh in Aotearoa using natural spring water and fresh lime. We keep the ingredients simple with no preservatives or unnecessary additives.
What's the difference between Purple and Gold Sea Moss?
Purple sea moss is naturally darker, richer in antioxidants, and has a stronger, more concentrated mineral profile. Gold sea moss is lighter in colour, smoother in texture, and milder in flavour, making it a great introduction to sea moss. Both are wild-harvested from St Lucia and prepared fresh in Aotearoa.
How do I take sea moss?
Take 1–2 tablespoons daily. You can add it to smoothies, juices, teas, meals, or take it straight from the jar.
What does sea moss taste like?
Sea moss has a mild ocean-mineral taste and a smooth, slightly thick, gel-like texture. When blended into drinks or meals, the taste is usually very subtle.
What can I mix sea moss with?
Sea moss blends easily into smoothies, juices, herbal teas, soups, porridge, and breakfast bowls. Some people also enjoy taking it on its own.
Why do people take sea moss?
Sea moss is naturally rich in essential minerals that support your body’s daily functions. Many people include it in their routine to support overall wellbeing and nourishment.
What are the benefits of sea moss?
Sea moss is commonly used to support digestion, energy, skin health, mineral intake, and overall balance as part of a consistent wellness routine.
How long does sea moss stay fresh?
Sea moss gel is a fresh product and lasts up to 21 days when kept refrigerated.
How should I store my sea moss?
Keep your sea moss gel refrigerated at all times between 1–5°C. Always use a clean, dry spoon and avoid double-dipping or introducing moisture and contaminants into the jar, as this can affect freshness and shorten its shelf life.
When is my order made and shipped?
Āio Sea Moss is prepared fresh in small weekly batches. Orders close Sunday at 5pm NZST and are shipped on Wednesdays. Orders placed after the cut-off will be included in the following week's batch.
How long does delivery take?
Delivery typically takes 1–3 business days across New Zealand.
Is sea moss safe for everyone?
Sea moss is generally safe for most people. If you are pregnant, breastfeeding, have thyroid conditions, or are taking medication, we recommend speaking with a healthcare professional before use.